Difficult conversations are a natural part of work, whether you’re leading a team or an individual contributor. From giving feedback to raising issues with a peer, these moments can feel uncomfortable. But when handled well, they create opportunities to build trust, strengthen relationships and bring clarity to challenging situations.  

The Navigating Difficult Conversations Job Aid offers a simple framework to help you approach these conversations with confidence and intention. Designed for everyday workplace scenarios, it guides you through what to do before, during and after a difficult conversation.  

Download the job aid to learn how to: 

• Prepare for conversations with clarity and purpose 
• Recognize and avoid assumptions that can escalate conflict 
• Use empathy and active listening to improve dialogue 
• Communicate concerns clearly while maintaining respect