Turn SOPs Into Trusted Learning and Knowledge Content

Page Menu

When SOPs, operating manuals and artificial intelligence (AI)-generated content live in too many places, employees can get different answers depending on where they look. This demo shows how EchoInk helps teams transform existing operational content into governed, trackable Inkdocs that serve as a single source of truth for both learning and knowledge delivery.

Attendees will see how organizations can turn SOPs and operating manuals into trackable learning experiences, publish approved knowledge across systems and use AskEcho to generate summaries, FAQs and employee answers grounded in trusted, human-managed content directly in the flow of work.

Key Takeaways:

  • Transform existing SOPs, operating manuals and business documentation into governed, trackable learning experiences.
  • Reduce duplicate content and conflicting operational guidance across systems.
  • Deliver approved knowledge across multiple channels including LMS platforms, knowledge bases, SharePoint and AI-powered support experiences.
  • Use AskEcho to generate summaries, FAQs and employee answers grounded in trusted business content.

Register Now

View full agenda.

Speakers

Blake Hedlund, Global Director of Sales Enablement and Customer Onboarding, Echo360

Blake Hedlund is the global director of sales enablement and customer onboarding at Echo360, an edtech company focused on improving learning engagement through technology. In his role, he helps equip sales teams with the tools, training and processes they need to succeed while ensuring new customers are set up for long-term success by leading the customer learning team. His work bridges sales, customer success and marketing operations to create scalable programs that drive adoption, performance and customer value.

Josh Maccombs, Product Manager, Echo360

Josh Maccombs (Echo360) is product manager for EchoInk, a product that enables organizations to author, curate and distribute interactive content that’s mobile-ready and optimized for learning in the flow of work. EchoInk helps teams transform training materials and subject matter expertise into dynamic content and courses that capture attention, increase engagement and deliver measurable, reportable outcomes. With more than a decade at Echo360 working across product and customer-facing roles, Josh brings a deep understanding of how organizations create and deliver effective learning experiences.