Enterprise initiatives frequently break down at the workflow level. Employees are asked to change how they work and adopt new tools but, without enough role-specific guidance, practice or operational context, the expected productivity gains aren’t materializing.

In this session, we’ll examine why artificial intelligence (AI) rollouts, digital transformation initiatives and workflow modernization efforts stall — and how strategic learning and development (L&D) teams are redesigning enablement around real employee decision-making, operational behaviours and business processes.

Using examples from enterprise learning programs, we’ll explore how organizations are moving beyond generic training and building custom workforce enablement strategies that support faster adoption, stronger execution consistency, and measurable business impact.
Attendees will leave with practical frameworks for identifying workflow friction, aligning learning to operational goals, and designing enablement experiences that support real-world performance.

At the end of the session, attendees will learn how to:

• Identify the workflow behaviours that commonly prevent AI and business initiatives from gaining traction.
• Diagnose where traditional training approaches fail during operational change initiatives.
• Align learning experiences to real employee decision points, workflows and business KPIs.
• Apply a practical framework for designing custom enablement strategies that improve workforce adoption and execution consistency.

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Speaker

Michelle Pletch, Vice President of Strategic Solution Development, ELB Learning Michelle Pletch is a strategic thinker who helps organizations and their people achieve their full potential through innovative learning solutions. With a foundation in public education and experience spanning higher education and the private sector, she has dedicated her career to creating inclusive, impactful learning experiences. After more than a decade in public education, Michelle transitioned to instructional design and learning strategy, bringing her expertise to ELB Learning. She previously served as a learning experience design manager and senior learning strategist, leveraging her diverse background to craft innovative training solutions. Now, as the vice president of strategic solution development, Michelle partners with clients to address organizational challenges and drive strategic goals through tailored learning initiatives. She specializes in aligning training solutions with business objectives, ensuring measurable impact and long-term success. Beyond her professional life, Michelle is the founder of a nonprofit animal rescue organization dedicated to providing care and safe homes for animals in need. She is also passionate about environmental sustainability and fostering inclusive, supportive communities.