Most learning and development (L&D) teams are running serious learning programs — and still can’t answer the question leadership keeps asking: How do we know employees are actually building skills? Completion rates and course hours tell you what happened. They don’t tell you what employees can do or whether that capability is visible enough to drive internal mobility, inform talent decisions or survive a budget conversation with the C-suite. Only 4% of L&D teams report on outcomes executives actually care about. The gap isn’t effort. It’s how learning programs are designed to recognize and surface capability in the first place.

Accredible’s professional services lead, Lauren Shapiro, has built credentialing frameworks for enterprise L&D teams and professional associations across the U.S. and UK. She’s seen firsthand what separates programs that produce real skills evidence from those that produce badges no one knows what to do with. This session is built from that experience: practical, platform-agnostic and structured around a design model and a five-point diagnostic you can apply to your own program the same week.

This interactive talk will show you how to:

• Redesign learning programs from the employee backwards, so your program produces what employees can do, not just what they completed.
• Use a three-stage progression model to turn course completion into demonstrated capability and usable skills data.
• Apply a five-point program audit to pinpoint where your current programs break down — and what to fix first.

View full agenda.

Speaker

Lauren Shapiro, Professional Services Lead, Accredible Lauren Shapiro is professional services lead at Accredible, the world’s leading digital credential platform. She builds credentialing frameworks for enterprise L&D teams and professional associations across the U.S. and UK, working with organizations to design learning programs that produce structured, verifiable skills evidence — giving employees something they can actually speak to and giving L&D teams data that holds up in a leadership conversation. Before Accredible, she was director of professional services at SHL and chief of staff at Renaissance Learning. A former teacher, she approaches every program the same way: start with what employees need to demonstrate, not what’s easiest to issue.