Using human-like expressive avatars, learning and development (L&D) experts can bridge the gap between static resources and live coaching. This enables scalable, high-retention learning experiences, from artificial intelligence (AI)-moderated training videos to visual agents that respond to learner questions in real time. The result is a more dynamic and personalized training environment that adapts to different knowledge levels and learning moments.

Join D-ID’s experts Danny Pichardo and Thomas Magnifico for a walkthrough of real-world use cases. You’ll see how to tailor avatar behavior and knowledge sources for different audiences and regions. By the end of the session, you’ll have a practical roadmap for implementing digital humans in your organization and turning training into an interactive, dialogue-driven experience.

Attendees will see how to:

1. Create a production-ready V4 avatar in minutes by selecting, customizing and applying it to a training use case, without design or video editing skills.
2. Design and deploy a role-play scenario using a conversational avatar that can guide learners, respond to inputs and simulate real-world training interactions.
3. Turn a static training video into an interactive learning experience by combining avatar-led video with a real-time agent that answers questions and reinforces understanding.

View full agenda.

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Speakers

Thomas Magnifico, VP of Strategic Partnerships, Global Head of Customer Success, D-ID Thomas Magnifico is the global head of customer success at D-ID, leading the team managing strategic enterprise relationships with organizations like PepsiCo, Softbank and JP Morgan Chase. With over a decade in customer success leadership, Thomas previously held key positions at ModuleQ and CrossCap. He specializes in implementing AI solutions, creating strategic partnerships and developing data-driven customer success frameworks that drive measurable business outcomes. Thomas holds an Executive MBA and Master’s in Technology Management from Stevens Institute of Technology and a BS in Computer Science from New Jersey Institute of Technology.

Danny Pichardo, Director of Customer Success – US, D-ID As director of customer success at simpleshow, now part of D-ID, Danny Pichardo ensures a positive customer experience for all clients. Danny has been with simpleshow since 2016 and has used his leadership skills and creativity to bring market-leading best practices to the simpleshow platform. Danny holds a degree in communications, specializing in motion pictures and sociology from The University of Miami.