A Practical Framework for Enabling Better Performance
In this session, we will explore how organizations can move beyond evaluating performance toward enabling it. Participants will learn how clear expectations, practice-based learning and performance support work together to drive meaningful results. We will also examine how new tools, including artificial intelligence (AI), can extend guidance, feedback and coaching in the flow of work.
The session will highlight practical ways learning and development (L&D), HR, and organizational leaders can work together to design environments where employees can succeed and deliver results. Participants will leave with a simple framework for diagnosing performance challenges and identifying opportunities to better support performance across their organizations.
Participants will learn how to:
- Define performance in terms of meaningful outputs and results.
- Identify the conditions that enable strong performance.
- Design learning experiences that focus on critical actions and decisions.
- Understand how AI can support performance in the flow of work.
- Use a simple framework to diagnose performance challenges.
Speakers
 | Therese Longo, Solution Architect, SweetRush Therese Longo is a seasoned learning and development professional and solution architect at SweetRush, where she helps organizations craft high-impact learning solutions that drive measurable business results. With over 20 years of experience in instructional design, talent development and performance improvement, Therese specializes in aligning learning strategy with organizational goals to unlock human potential and fuel operational success. A Certified Performance Thinking® Practitioner, she brings deep expertise in diagnosing performance gaps, designing behavior-based solutions and partnering with business leaders to deliver meaningful outcomes. Therese holds a Master of Education in Instructional Technology from Kent State University and is known for her practical approach, strategic mindset and unwavering commitment to elevating both employee experience and enterprise performance. |
 | Jeannie Hitchcock, Solution Architect, SweetRush Jeannie Hitchcock is a solution architect at SweetRush, specializing in bridging the gap between complex business challenges and award-winning learning solutions. With over a decade of L&D expertise, she has led large-scale training initiatives for global organizations, including Amazon and The Walt Disney Company. As an SA, Jeannie is a strategic partner tasked with transforming inquiries into impactful project plans that balance high-level storytelling and leading-edge technology with strict budget and timeline constraints. She specializes in translating intricate data and subject-matter expertise into engaging scenario-based simulations, gamified learning, and performance support. Jeannie is particularly focused on leveraging emerging technologies like AI to analyze performance data and uncover skill gaps to design targeted, measurable learning experiences. |