Many teams now have access to artificial intelligence (AI) tools but still struggle when priorities shift, decisions get messy or work doesn’t follow a script. Drawing on Hemsley’s research, this webinar introduces a set of 12 core human capabilities that consistently underpin effective performance alongside AI, including how people make judgements, interact with others, respond under pressure and adapt in real situations.

These capabilities are intentionally categorized to help learning professionals move beyond generic skills lists and design learning that reflects how people actually work. Rather than treating human capability as a single concept, the framework provides a clear structure for understanding what to build, why it matters and how learning design must change to support behavior and performance in an AI-enabled world.

Attendees will learn how to:

• Differentiate between skills, capabilities and behaviors to design learning that improves performance in AI-enabled roles.
• Apply a practical framework for the 12 human capabilities that matter most alongside AI.
• Redesign learning experiences to strengthen real-world decision-making and performance.
• Use AI to support and scale learning effectively, while keeping human judgement and connection at the forefront.

View full agenda.

Speakers

Abby Paterson, Solution Architect, Hemsley Fraser Abby Paterson is a digital and blended learning specialist. Bringing 20 years’ experience from working with clients across the education, corporate, public and third sector landscapes. Her core expertise has been focused on transforming learning experiences and utilizing the benefits of technology to return value and drive efficiencies. Abby’s experience has been built working with a broad range of clients across many industries; transforming learning delivery models, creating diagnostic tools, designing and delivering global blended learning programs and advising or implementing digital first approaches.

Rick Maloney, VP of Strategic Accounts, Hemsley Fraser Rick Maloney is a learning and development leader with 10+ years of experience helping organizations design and deliver learning strategies that support sustainable organizational transformation. As vice president of strategic accounts at Hemsley, Rick partners with leading organizations to develop custom learning interventions aligned to real business priorities. He works closely with senior leaders to translate strategic goals into learning experiences that engage people, build capability, and drive meaningful behavior change.