Customer-facing teams are often trained in classrooms, learning management system (LMS) modules or shadowing sessions and then expected to handle customer interactions flawlessly. The gaps in this approach usually show up as longer ramp times, inconsistent customer-query handling, and a drop in customer satisfaction scores.

In this demo, see how Whatfix Mirror helps learning leaders prepare customer-facing teams for go-live by enabling hands-on practice of real customer conversations and system workflows through AI-Roleplay and interactive System Simulations, all within a unified, risk-free training environment. Mirror builds true job readiness without exposing teams to live-call risk or relying on IT-managed training instances.

Attendees will learn how scenarios are created with simple natural language prompts, how learners practice and how readiness is assessed using performance data captured during training, not after go-live.

This demo will show attendees how to:

• Create realistic training scenarios quickly in a no-code, artificial intelligence (AI)-assisted environment using simple, natural-language prompts.
• Train customer facing teams to master customer conversations and backend systems with AI-Roleplay and System Simulations.
• Assess learner proficiency and go-live readiness using clear performance data across workflows and interactions.

View full agenda.

Speaker

Andreas Andersen, Solutions Consultant, Whatfix Andreas brings a strong foundation in product leadership and client advocacy, with a proven ability to build and scale digital adoption platforms like Whatfix that enable meaningful digital transformation. He has led the evolution of a niche DAP solution into an enterprise-ready platform, prioritizing seamless integration within large-scale learning ecosystems and aligning product capabilities with complex organizational needs. Driven by a genuine passion for digital adoption, Andreas focuses not only on developing sophisticated platforms but also on empowering organizations to maximize the value of their technology investments. His experience spans fast-growing startup environments as well as established industry leaders, equipping him with a well-rounded perspective on product development, market analysis and strategic growth. In parallel, his commitment to client advocacy across diverse sectors reflects a versatile, collaborative and results-oriented approach dedicated to delivering excellence across industries.