Artificial intelligence (AI)-powered simulation has reshaped how organizations approach learning, but adoption alone doesn’t guarantee performance impact. This session explores how learning and development (L&D) teams can move beyond basic simulation adoption by aligning simulation data with skills taxonomies and front-line KPIs. You’ll see how connecting practice to performance creates a continuous loop between learning, quality assurance (QA) and real-world outcomes across onboarding and continuous upskilling.

Rob Wright, chief product officer at Zenarate, will demo the full performance journey from live AI role-play to structured skills scoring and performance insights that analyze day-to-day activity. Attendees will also see how practice can be personalized at scale using AI-guided feedback and tutoring. The session challenges L&D leaders to reflect on the future of the function and how best to partner with operations and business counterparts.

Through this session, participants will learn how to:

• Architect a skills and behavior taxonomy that links simulations directly to front-line KPIs.
• Use simulation data to identify performance gaps before they appear in QA or customer feedback.
• Personalize coaching and upskilling based on day-to-day KPI and performance data.
• Create a continuous performance loop between training, QA and AI-assisted coaching/tutoring.

View full agenda.

Speaker

Rob Wright, Chief Product Officer, Zenarate Rob Wright is an AI and learning leader with 20+ years’ experience shaping innovation efforts and business transformations in Fortune 200, non-profit, startup and public sector settings. Rob joined as CPO during Zenarate’s acquisition of the award-winning LXP, Bright, which he founded in 2019. Prior to that he served as VP of global performance advisory for Marriott International where he oversaw L&D programs that touched 1M+ associates annually. He was previously a leader in Deloitte Consulting’s human capital practice and received his MBA from Georgetown University, where he graduated as a McDonough Scholar. Rob lives just outside Washington, DC with his wife, 5 children and 2 dogs.