A high standard of spoken English is a key commodity in contact centers and shared services, but achieving this standard can be a challenge in offshore operations, where customer service representatives speak English as a second or even third language.
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Avnet, an IT products and services company, is expanding its services to become a more comprehensive technology provider. In 2012, the company acquired Magirus Group, a European distributor, and used Magirus' training capabilities to expand its own small
In the past, most organizations developed global leadership skills by expatriating or through globally cross-functional teams. That is yesterday's solution.
Globalization and technological advancements are transforming the traditional classroom environment. Organizations are doing away with the hour-long talking-head training sessions and the evolution of the classroom has become a hybrid of sorts.
As organizations become more global, so does the workforce. Training employees use to be as simple as “bringing them in” to headquarters. Not anymore. Today, gathering a far-flung workforce together physically is impractical and expensive.
An immense amount of money is being invested into training employees and for good reason. No matter what industry you are in, technology can only take you so far. Employees ultimately drive a company’s innovation, growth, customer engagement and profits.
Collaboration is essential to form a unified company, but it's a challenging endeavor for large companies that span the globe.