{"id":111432,"date":"2024-05-01T08:00:29","date_gmt":"2024-05-01T12:00:29","guid":{"rendered":"https:\/\/trainingindustry.com\/?post_type=articles&#038;p=111432"},"modified":"2024-05-02T15:13:26","modified_gmt":"2024-05-02T19:13:26","slug":"ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale","status":"publish","type":"articles","link":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/","title":{"rendered":"AI Use Cases in L&#038;D, Part 3: Personalized Coaching and Feedback at Scale"},"author":27,"featured_media":111442,"template":"","tags":[32969,32716,396,28748],"class_list":["post-111432","articles","type-articles","status-publish","has-post-thumbnail","hentry","tag-ai-coaching-tools","tag-ai-utilization","tag-feedback","tag-personalized-coaching","global_topic_tax-artificial-intelligence","global_topic_tax-personalization-and-learning-pathways"],"acf":{"sponsored":false,"gated":false,"gated_content_type":"","file_attachment":null,"gated_content":"","form_instruction_header":"To access the full article, please fill out the form below:","pardot_html_embed":"","author_override":true,"author_name":"Sarah Gallo, CPTM ","author_image":98489,"author_bio":"Sarah Gallo, CPTM, is a senior editor at Training Industry, Inc., and co-host of <a href=\"https:\/\/trainingindustry.com\/training-industry-podcast\/\" target=\"_blank\" rel=\"noopener\">The Business of Learning<\/a>, the Training Industry podcast.","excerpt":"In the third article of this three-part series on AI use cases in L&D, we explore how AI can support personalized coaching and feedback at scale. ","main_content":"<em>\u00a0<\/em><em>The <\/em><a href=\"https:\/\/trainingindustry.com\/articles\/content-development\/ai-use-cases-in-ld-part-1-leveraging-ai-for-quick-and-effective-content-development\/\"><em>first article\u00a0<\/em><\/a><em>in this three-part series on artificial intelligence (AI) use cases in learning and development (L&amp;D) explored using AI for content development. The <\/em><a href=\"https:\/\/trainingindustry.com\/articles\/measurement-and-analytics\/ai-use-cases-in-ld-part-2-supporting-skills-assessments-before-during-and-after-training\/\" target=\"_blank\" rel=\"noopener\"><em>second article<\/em><\/a><em> discussed using AI to assess learners\u2019 skills before, during and after training. Here, we\u2019ll consider how AI can help deliver personalized coaching and feedback at scale. <\/em>\r\n\r\nBusinesses across industries have long looked to coaching as a way to deliver individual (or small group) development opportunities, specifically to <a href=\"https:\/\/trainingindustry.com\/glossary\/high-potential-employees\/\" target=\"_blank\" rel=\"noopener\">high-potential (HiPo) employees<\/a> and leaders. In a typical coaching engagement, a professional coach or external consultant works with the coachee to develop their skills and competencies in alignment with business objectives. Coaching can also support employee engagement and retention by delivering personalized feedback that helps employees reach their career goals.\r\n\r\nWhile the benefits of coaching and feedback are vast, delivering it effectively and at scale isn\u2019t easy. Some common challenges include:\r\n<ul>\r\n \t<li><strong>High Costs<\/strong>: Traditionally, human coaches are asked to facilitate sessions with leaders or HiPos as part of a business\u2019s leadership training efforts \u2014 if they had the budget, says JJ Xu, founder and CEO of TalkMeUp, an artificial intelligence (AI)-powered coaching tool. AI-driven coaching tools (which are typically less costly than working with human coaches) can help businesses with smaller learning and development (L&amp;D) budgets still deliver quality coaching and feedback to their employees.<\/li>\r\n \t<li><strong>Scalability:<\/strong> From a logistical standpoint, human-facilitated coaching is difficult to deliver at scale and may not be readily available when an employee encounters a challenge in the flow of work.<\/li>\r\n \t<li><strong>Human Bias:<\/strong> All humans have <a href=\"https:\/\/trainingindustry.com\/glossary\/unconscious-bias\/\" target=\"_blank\" rel=\"noopener\">unconscious biases<\/a> that unintentionally impact our views, actions and ability to make objective decisions. If coaches don\u2019t actively work to recognize and mitigate their unconscious biases, they can impede their ability to provide objective feedback to coachees.<\/li>\r\n<\/ul>\r\nLet\u2019s consider how AI can help solve the above challenges and more to help deliver personalized coaching and feedback at scale.","full_width":false,"content_band":[{"acf_fc_layout":"social_callout","blockquote":"Coaching tools with AI capabilities can help uncover data-driven insights into an individual\u2019s skill set and, as a result, offer personalized suggestions and areas for improvement. "},{"acf_fc_layout":"content_area","wysiwyg":"<h2>Uncovering Personalized, Data-Driven Insights With AI<\/h2>\r\nCoaching tools with AI capabilities can help uncover data-driven insights into an individual\u2019s skill set and, as a result, offer personalized suggestions and areas for improvement.\r\n\r\nTraining Industry\u2019s e-book, <a href=\"https:\/\/trainingindustry.com\/research\/learning-technologies\/the-ai-advantage-in-ld-a-strategic-guide\/\" target=\"_blank\" rel=\"noopener\">\u201cThe AI Advantage in L&amp;D: A Strategic Guide,\u201d<\/a> explains that AI-driven coaching tools \u201cenable the seamless integration of video-based evaluation models, allowing trainers to simply drop in a video and generate data on various attributes such as engagement, persuasive arguments, information sharing and eye contact\u201d to offer learners immediate, targeted feedback.\r\n\r\nFor example, TalkMeUp analyzes video meetings by identifying various elements within the session and assessing their impact on overall communication. It uses a persuasive communication training methodology (that human coaches have used for decades) to analyze users\u2019 performance based on their target audience and decision-making criteria.\r\n\r\nThe tool breaks down their performance into a set of metrics within three distinct components:\r\n<ol>\r\n \t<li><strong>A visual component:<\/strong> How the user comes across visually (i.e., body language and gestures, eye contact, facial expressions, etc.).<\/li>\r\n \t<li><strong>An audio component:<\/strong> How the user sounds to the listener (i.e., tone of voice and delivery). The tool measures this by processing audio data.<\/li>\r\n \t<li><strong>A content component:<\/strong> How effective the user\u2019s message is, which is assessed by tracking elements like persuasion, empathy, logical structure and the use of filler words.<\/li>\r\n<\/ol>\r\nIn total, TalkMeUp uses over 10 metrics to measure communication effectiveness and achieve its ultimate goal, which Xu says is to \u201cprovide each individual user with a personalized learning experience.\u201d\r\n\r\nThere\u2019s also AI-driven coaching tools available that are designed for specific industries. For instance, ELB Learning\u2019s Rehearsal is uniquely designed for sales coaching. Rehearsal allows users to upload videos of sales interactions, and the algorithm will then analyze the content and provide insights related to communication effectiveness.\r\n\r\nScott Provence, senior learning strategist at ELB Learning, says, \u201cCompanies I know will use Rehearsal for things like product demonstrations [and] sales pitches.\u201d The tool will analyze the uploaded videos using keyword analysis to evaluate elements like a \u201ccall to action\u201d at the end of a call, Provence says. On the back-end, trainers can indicate whether they want \u2014 or don\u2019t want \u2014 sales reps to use specific words or phrases during product demonstrations or pitches, and the tool will specifically track them moving forward.\r\n\r\nProvence says that AI can \u201cbe a great partner\u201d in scanning through much larger amounts of data than managers can reasonably be expected to. This automated process helps \u201cput less reliance on individual leaders\u201d to spot mistakes and areas for improvement, which can help scale personalized feedback.\r\n<h2>Role-Playing With AI Avatars<\/h2>\r\nSome AI-enabled coaching tools, such as Lepaya and Synthesia, use AI-generated, lifelike avatars to help learners practice things like having <a href=\"https:\/\/trainingindustry.com\/articles\/leadership\/navigating-difficult-conversations-a-human-centric-approach\/\" target=\"_blank\" rel=\"noopener\">difficult conversations<\/a>. With Lepaya, users can log on to a video call with an avatar and practice having tough conversations or breaking bad news in a simulated-yet-realistic environment, says Dr. Clemens Lechner, Lepaya\u2019s research lead.\r\n\r\nWhile the avatars seem realistic, they\u2019re supported by a large language model that has been trained according to \u201ca very clear playbook\u201d around communication best practices and steps for having effective conversations. Using this framework, the platform provides personalized feedback to users.\r\n\r\nRole-playing different scenarios and conversations is a form of \u201cactive realistic practice,\u201d Lechner says, which is essentially the opposite of passive learning.\r\n\r\nActive realistic practice is effective in driving behavior change for three key reasons, he says:\r\n<ol>\r\n \t<li>It requires learners to do something, rather than passively consume learning content.<\/li>\r\n \t<li>It\u2019s realistic and simulates real-world scenarios that learners may face on the job.<\/li>\r\n \t<li>It requires learners to practice applying what they\u2019ve learned.<\/li>\r\n<\/ol>\r\nWithout practice and application-based activities, learning often fails to drive behavior change. Human coaches are not always available to help learners practice having difficult conversations or to role-play different scenarios. AI-powered coaching and feedback tools offer learners the opportunity to engage in active realistic practice whenever and wherever is most convenient for them.\r\n<h2>Final Thoughts<\/h2>\r\nThe more personalized we can make coaching, the better the results will be, Xu says. \u201cI think AI can make that happen,\u201d as it can adapt the learning experience according to learners\u2019 strengths and skills gaps, learning paths and more.\r\n\r\nUltimately, AI-enabled coaching and feedback tools can help deliver personalized learning experiences that lead to real behavior change and improved business outcomes as a result."},{"acf_fc_layout":"content_area","wysiwyg":"[hubspot type=\"form\" portal=\"47185625\" id=\"1a737162-8494-4481-a7b8-90de39a32d04\" version=\"v4\"]<script> $(document).ready(function() {iFrameResize({},'[data-form-id=\"1a737162-8494-4481-a7b8-90de39a32d04\"] iframe') }); <\/script>"}],"tice_sponsors":"","custom_dfp_keywords":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>AI&#039;s Role in Personalized Coaching and Scalable Feedback (Part 3)<\/title>\n<meta name=\"description\" content=\"Learn how artificial intelligence (AI)-enabled tools can support personalized coaching and feedback at scale.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AI Use Cases in L&amp;D, Part 3: Personalized Coaching and Feedback at Scale\" \/>\n<meta property=\"og:description\" content=\"Learn how artificial intelligence (AI)-enabled tools can support personalized coaching and feedback at scale.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/\" \/>\n<meta property=\"og:site_name\" content=\"Training Industry\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/TrainingIndustry\/\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-02T19:13:26+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/assets-staging.trainingindustry.com\/content\/uploads\/2024\/05\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1280\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@TrainingIndustr\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"6 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/\",\"url\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/\",\"name\":\"AI's Role in Personalized Coaching and Scalable Feedback (Part 3)\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/trainingindustry.com\\\/content\\\/uploads\\\/2024\\\/05\\\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg\",\"datePublished\":\"2024-05-01T12:00:29+00:00\",\"dateModified\":\"2024-05-02T19:13:26+00:00\",\"description\":\"Learn how artificial intelligence (AI)-enabled tools can support personalized coaching and feedback at scale.\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/#primaryimage\",\"url\":\"https:\\\/\\\/trainingindustry.com\\\/content\\\/uploads\\\/2024\\\/05\\\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg\",\"contentUrl\":\"https:\\\/\\\/trainingindustry.com\\\/content\\\/uploads\\\/2024\\\/05\\\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg\",\"width\":1920,\"height\":1280,\"caption\":\"Man is looking at his personal computer\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/personalization-and-learning-pathways\\\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/trainingindustry.com\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\\\/\\\/trainingindustry.com\\\/articles\\\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"AI Use Cases in L&#038;D, Part 3: Personalized Coaching and Feedback at Scale\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/#website\",\"url\":\"https:\\\/\\\/trainingindustry.com\\\/\",\"name\":\"Training Industry\",\"description\":\"Articles, research and tools for the L&amp;D professional. Insights for managing the business of learning.\",\"publisher\":{\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/trainingindustry.com\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/#organization\",\"name\":\"Training Industry, Inc\",\"url\":\"https:\\\/\\\/trainingindustry.com\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/trainingindustry.com\\\/content\\\/uploads\\\/2017\\\/10\\\/training_industry_logo_stacked_RGB1.png\",\"contentUrl\":\"https:\\\/\\\/trainingindustry.com\\\/content\\\/uploads\\\/2017\\\/10\\\/training_industry_logo_stacked_RGB1.png\",\"width\":371,\"height\":113,\"caption\":\"Training Industry, Inc\"},\"image\":{\"@id\":\"https:\\\/\\\/trainingindustry.com\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/TrainingIndustry\\\/\",\"https:\\\/\\\/x.com\\\/TrainingIndustr\",\"https:\\\/\\\/www.instagram.com\\\/trainingindustr\\\/\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/training-industry-inc-\",\"https:\\\/\\\/www.youtube.com\\\/user\\\/TrainingIndustry\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"AI's Role in Personalized Coaching and Scalable Feedback (Part 3)","description":"Learn how artificial intelligence (AI)-enabled tools can support personalized coaching and feedback at scale.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/","og_locale":"en_US","og_type":"article","og_title":"AI Use Cases in L&D, Part 3: Personalized Coaching and Feedback at Scale","og_description":"Learn how artificial intelligence (AI)-enabled tools can support personalized coaching and feedback at scale.","og_url":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/","og_site_name":"Training Industry","article_publisher":"https:\/\/www.facebook.com\/TrainingIndustry\/","article_modified_time":"2024-05-02T19:13:26+00:00","og_image":[{"width":1920,"height":1280,"url":"https:\/\/assets-staging.trainingindustry.com\/content\/uploads\/2024\/05\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@TrainingIndustr","twitter_misc":{"Est. reading time":"6 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/","url":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/","name":"AI's Role in Personalized Coaching and Scalable Feedback (Part 3)","isPartOf":{"@id":"https:\/\/trainingindustry.com\/#website"},"primaryImageOfPage":{"@id":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/#primaryimage"},"image":{"@id":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/#primaryimage"},"thumbnailUrl":"https:\/\/trainingindustry.com\/content\/uploads\/2024\/05\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg","datePublished":"2024-05-01T12:00:29+00:00","dateModified":"2024-05-02T19:13:26+00:00","description":"Learn how artificial intelligence (AI)-enabled tools can support personalized coaching and feedback at scale.","breadcrumb":{"@id":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/#primaryimage","url":"https:\/\/trainingindustry.com\/content\/uploads\/2024\/05\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg","contentUrl":"https:\/\/trainingindustry.com\/content\/uploads\/2024\/05\/5.1.2024-Man-looking-at-his-computer-1484741404.jpg","width":1920,"height":1280,"caption":"Man is looking at his personal computer"},{"@type":"BreadcrumbList","@id":"https:\/\/trainingindustry.com\/articles\/personalization-and-learning-pathways\/ai-use-cases-in-ld-part-3-personalized-coaching-and-feedback-at-scale\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/trainingindustry.com\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/trainingindustry.com\/articles\/"},{"@type":"ListItem","position":3,"name":"AI Use Cases in L&#038;D, Part 3: Personalized Coaching and Feedback at Scale"}]},{"@type":"WebSite","@id":"https:\/\/trainingindustry.com\/#website","url":"https:\/\/trainingindustry.com\/","name":"Training Industry","description":"Articles, research and tools for the L&amp;D professional. Insights for managing the business of learning.","publisher":{"@id":"https:\/\/trainingindustry.com\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/trainingindustry.com\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/trainingindustry.com\/#organization","name":"Training Industry, Inc","url":"https:\/\/trainingindustry.com\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/trainingindustry.com\/#\/schema\/logo\/image\/","url":"https:\/\/trainingindustry.com\/content\/uploads\/2017\/10\/training_industry_logo_stacked_RGB1.png","contentUrl":"https:\/\/trainingindustry.com\/content\/uploads\/2017\/10\/training_industry_logo_stacked_RGB1.png","width":371,"height":113,"caption":"Training Industry, Inc"},"image":{"@id":"https:\/\/trainingindustry.com\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/TrainingIndustry\/","https:\/\/x.com\/TrainingIndustr","https:\/\/www.instagram.com\/trainingindustr\/","https:\/\/www.linkedin.com\/company\/training-industry-inc-","https:\/\/www.youtube.com\/user\/TrainingIndustry"]}]}},"_links":{"self":[{"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/articles\/111432","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/articles"}],"about":[{"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/types\/articles"}],"author":[{"embeddable":true,"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/users\/27"}],"version-history":[{"count":0,"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/articles\/111432\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/media\/111442"}],"wp:attachment":[{"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/media?parent=111432"}],"wp:term":[{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/trainingindustry.com\/wp-json\/wp\/v2\/tags?post=111432"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}