{"id":11764,"date":"2012-12-01T08:00:00","date_gmt":"2012-12-01T08:00:00","guid":{"rendered":"https:\/\/stagingweb.trainingindustry.com\/?post_type=wiki&#038;p=11764"},"modified":"2024-10-09T12:58:06","modified_gmt":"2024-10-09T16:58:06","slug":"training-process-framework","status":"publish","type":"wiki","link":"https:\/\/trainingindustry.com\/wiki\/strategy-alignment-and-planning\/training-process-framework\/","title":{"rendered":"Training Process Framework"},"featured_media":11362,"template":"","tags":[1644,561,93,365],"class_list":["post-11764","wiki","type-wiki","status-publish","has-post-thumbnail","hentry","tag-training-administration","tag-training-management","tag-training-process-framework","tag-training-processes","global_topic_tax-strategy-alignment-and-planning"],"acf":{"sponsored":false,"gated":false,"gated_content_type":"","file_attachment":null,"gated_content":"","form_instruction_header":"To access the full article, please fill out the form below:","pardot_html_embed":"","custom_dfp_keywords":"","wiki_date":null,"excerpt":"The Training Process Framework was created to assist managers of training organizations with understanding what processes are inherent in managing a learning organization.","wiki_sections":[{"heading":"","content":"&nbsp;\r\n\r\n<a href=\"https:\/\/trainingindustry.com\/content\/uploads\/2012\/12\/Training-Process-Framework.png\"><img class=\"alignnone size-full wp-image-76862\" src=\"https:\/\/trainingindustry.com\/content\/uploads\/2012\/12\/Training-Process-Framework.png\" alt=\"Training Process Framework\" width=\"1920\" height=\"1080\" \/><\/a>\r\n<h2>Definition<\/h2>\r\nThe<em>\u00a0Training Process Framework<\/em> is a model that defines the processes associated with managing a learning organization.\r\n<h2>Training Model Overview<\/h2>\r\nThe Training Process Framework was first created in 2007 by Training Industry to assist managers of training organizations with understanding what processes were inherent in managing a training organization. \u00a0The model originally identified 25 processes.\r\n\r\nIn 2008, vendor management\u00a0was added to recognize that training organizations must manage this process when sourcing training services from external suppliers. This addition also signified the growth and strategic importance of sourcing for training services.\r\n\r\nIn 2012, collaboration platforms and content curation were added to recognize the growing emphasis organizations are putting on informal and social learning. Collaboration platform management involves how training organizations use and manage social media tools for training. Content curation is the process of managing the aggregation of content into learning portals.\u00a0This edit to the model also combined scheduling and registration services into one process.\r\n\r\nThe framework now defines 26 processes categorized around four functional process groups: Administration, Content, Delivery, and Technology.\r\n<h2>Functional Groups and Training Process Definitions<\/h2>\r\n<h3>Administration<\/h3>\r\nAdministration processes are those associated with managing the logistics and day-to-day operations of a training function. There are 10 processes within this function, each of which is described below.\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Strategic Planning:<\/em>\u00a0This is the process of understanding and identifying learner\u2019s needs as related to the overall business objectives.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Client Relationship Management:<\/em>\u00a0This process involves working with constituents and business management to identify needs, communicate strategy and assist in problem resolution.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Scheduling and Registration Services:<\/em>\u00a0This process involves scheduling, registering, enrolling and recording necessary information on learners planning to attend an upcoming learning event, as well as coordinating the logistics associated with the delivery of learning programs, assignment of instructors, provision for facilities and equipment and communications with students.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Financials and Billing Services:<\/em>\u00a0This is the process for departmental and corporate charge-backs, as well as billings and payables to external sources for training activities.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Assessments and Testing:<\/em>\u00a0This process involves testing training participants and evaluating training programs.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Vendor Management:<\/em>\u00a0This process includes the identification, qualification, sourcing and management of third-party training vendors.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Tuition Reimbursement: <\/em>This is the process of managing the administration and reimbursement of college and education expenses.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Marketing and Communications:<\/em>\u00a0This process involves internal communications about all aspects of learning services and external marketing about the sale of training programs.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Reporting and Metrics:<\/em>\u00a0This process includes strategic measurement and reporting on the performance of the training organization.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Materials Fulfillment:<\/em>\u00a0This process includes the printing, binding, and shipment of print publications used in the classroom and the production and distribution of electronic materials for online training programs.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>Content<\/h3>\r\nContent processes are those related to creating and managing content; these processes are generally referred to as courses, workshops, seminars, webinars or programs. There are six processes related to the creation, curation and management of content, each of which is described below.\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Portfolio Management:<\/em>\u00a0This is the ongoing process of\u00a0assessing, managing, and rationalizing learning\u00a0curriculums, products and resources.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Instructional Design:<\/em>\u00a0This comprehensive process includes\u00a0needs assessment\u00a0(mode of delivery, technology, length of intervention, etc.) and also provides a link between\u00a0strategic planning\u00a0and\u00a0CRM\u00a0processes to all other business relationships.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Content Development:<\/em>\u00a0This process involves the creation of learning programs from design to a deliverable product.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><a title=\"Taxonomy Definition\" href=\"\/glossary\/content-curation\" target=\"_blank\" rel=\"noopener\"><em>Content Curation<\/em><\/a>: The process of sorting through available content and presenting it in a way that is meaningful and relevant to a specific topic or theme.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Graphic Design:<\/em>\u00a0This process provides the visuals used during the\u00a0content development\u00a0process.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Content Refreshment:<\/em>\u00a0This process establishes the ongoing review of programs within the learning portfolio and ensures that content elements are updated as needed.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>Delivery<\/h3>\r\nThe Delivery functional group includes the processes associated with the transfer of information. There are six processes related to the instruction and delivery of content, each of which is described below.\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Instructor Recruitment:<\/em>\u00a0This process involves the selection of instructors for the delivery of learning programs.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Instructor Development:<\/em>\u00a0This process directs training instructors on how to effectively deliver the learning intervention. \u201cTrain-the-Trainer\u201d programs often include real world training on the subject areas, as well as methods and techniques for the proper and appropriate delivery of training.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Instruction:<\/em>\u00a0The instruction process involves the actual conveyance of information from instructor to learner, whether delivered in a print, online or electronic environment or in the classroom.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Classroom Support:<\/em>\u00a0Classroom support involves the day-to-day logistics of classroom set up, clean up, and fulfillment of materials for instruction and assessment.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Course Feedback:<\/em>\u00a0This is the process of circulating assessment information regarding the method of delivery and design back to the designer and developer so that the programs can be modified and continuously improved. In addition, participant information and evaluation data should be managed in the feedback process.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Real Estate and Facilities:<\/em>\u00a0This process involves the selection of locations for the delivery of learning programs.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h3>Technology<\/h3>\r\nThis functional group includes the processes of managing the technologies that are inherent in creating, managing and delivering training. There are five processes related to managing technologies, each of which is explained below.\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>LMS\/LCMS Management:<\/em>\u00a0This is the actual process for maintaining and supporting administrative platforms such as learning management systems (LMS) and learning content management systems (LCMS).<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Authoring Systems Management:<\/em>\u00a0This process involves maintaining and supporting the tools and technologies used during instructional design and content development.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Delivery Platform Management:<\/em>\u00a0This process includes providing technical and learning support for the technology used for electronic and online delivery of learning programs.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Collaboration Platform Management:<\/em>\u00a0This is the process of managing social and collaborative tools for the purpose of knowledge sharing and team learning.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<h2>Training Process Framework Uses<\/h2>\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li style=\"list-style-type: none;\">\r\n<ul>\r\n \t<li><em>Standardize Language:<\/em> The model is helpful for standardizing the terminology used when discussing the processes within a training organization.<\/li>\r\n \t<li><em>Sourcing Engagements:<\/em> The model can be useful when negotiating what processes a supplier will manage on a buyer's behalf and which processes a buyer will manage internally.<\/li>\r\n \t<li><em style=\"letter-spacing: -0.256px;\">Communicating Suppliers' Capabilities:<\/em> The model can be a valuable tool for suppliers when communicating what processes they have the capabilities to manage on behalf of a client.<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n<\/li>\r\n<\/ul>\r\n&nbsp;\r\n\r\n<strong>Related Content on TrainingIndustry.com:<\/strong>\r\n<ul>\r\n \t<li><a href=\"https:\/\/trainingindustry.com\/what-makes-a-great-training-organization\/\" target=\"_blank\" rel=\"noopener\">What Makes a Great Training Organization?<\/a><\/li>\r\n \t<li><a href=\"https:\/\/trainingindustry.com\/blog\/professional-development\/training-manager-competencies-assess-and-develop-your-skills\/\" target=\"_blank\" rel=\"noopener\">Training Manager Competencies: Assess and Develop Your Skills<\/a><\/li>\r\n \t<li><a href=\"https:\/\/trainingindustry.com\/articles\/strategy-alignment-and-planning\/training-industry-podcast-episode-one-the-training-manager-competency-model\/?utm_content=cpdc\" target=\"_blank\" rel=\"noopener\">The Business of Learning Podcast: The Training Manager Competency Model<\/a><\/li>\r\n<\/ul>"},{"heading":"","content":"[hubspot type=\"form\" portal=\"47185625\" id=\"5b989a45-fca7-4107-b4e7-2bd10bf103c8\" version=\"v4\"]"}]},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v27.5) - 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