{"id":150306,"date":"2026-06-11T08:00:55","date_gmt":"2026-06-11T12:00:55","guid":{"rendered":"https:\/\/trainingindustry.com\/?post_type=articles&p=150306"},"modified":"2026-06-02T16:44:20","modified_gmt":"2026-06-02T20:44:20","slug":"what-learning-and-development-can-learn-from-failed-ai-rollouts","status":"publish","type":"articles","link":"https:\/\/trainingindustry.com\/articles\/artificial-intelligence\/what-learning-and-development-can-learn-from-failed-ai-rollouts\/","title":{"rendered":"What Learning and Development Can Learn From Failed AI Rollouts"},"author":7,"featured_media":150310,"template":"","tags":[32625,36931],"class_list":["post-150306","articles","type-articles","status-publish","has-post-thumbnail","hentry","tag-ai-adoption","tag-failed-ai-rollout","global_topic_tax-artificial-intelligence","global_topic_tax-workforce-development"],"acf":{"sponsored":false,"gated":false,"gated_content_type":"","file_attachment":null,"gated_content":"","form_instruction_header":"To access the full article, please fill out the form below:","pardot_html_embed":"","author_override":true,"author_name":"Rachel Rosenfeldt","author_image":"","author_bio":"Rachel Rosenfeldt is executive director of commercial strategy and operations and head of training services at Kotter<\/a>, a global management consulting and leadership development firm. With nearly two decades of experience, she helps professionals at every level build leadership capabilities, strengthen change readiness, and turn transformation strategy into sustained results.","excerpt":"If training systems continue to sit in a reactive survival mode, AI learning initiatives are doomed to experience more burnout than effectiveness.","main_content":"You may have heard about the Amazon hiring bot<\/a> that trained itself to exclude women from the candidate pool because it was fed historical data from a male-dominated industry. Or the National Eating Disorder Association\u2019s<\/a> call center bot, which was rolled out to replace human staff and promptly began recommending that vulnerable callers eat less and exercise more \u2014\u00a0the exact opposite of therapeutic advice. Or Air Canada\u2019s<\/a> customer service chatbot, which hallucinated a bereavement discount policy, leaving a grieving passenger stranded with a massive bill and forcing the airline into a landmark legal battle over automated misinformation.\r\n\r\nUpon close inspection, these artificial intelligence (AI) rollouts are failures of human integration that demonstrate what happens when organizations throw tools at complex human systems without preparing the workforce or understanding the psychological friction involved. That raises a practical question for leaders: \u201cHow is this AI revolution different from what we\u2019ve experienced in the past, and what does that mean for how we develop our workforce today?\u201d\r\n\r\nThe workforce has never experienced a technological transformation of this magnitude happening at this speed. The Industrial Revolution took multiple generations to reshape society. The advent of the personal computer took a couple of decades to become fully normalized. The mobile internet took about 10 years. But generative AI? It\u2019s evolving weekly, acting like a shape-shifter that redefines itself before we can even produce the training manuals.\r\n\r\nAnd it\u2019s not just AI. The level of disruption and volatility in nearly every aspect of life is, to use the word of the moment, unprecedented. The World Uncertainty Index<\/a>, which tracks global economic and political volatility, has spiked to historic heights. The sheer cognitive load employees are trying to manage is causing widespread fatigue, stress and deep burnout. When learning and development<\/a> (L&D) departments treat AI upskilling as just another tool tutorial, they completely ignore this backdrop of human exhaustion.\r\n