{"id":66855,"date":"2021-05-11T13:34:36","date_gmt":"2021-05-11T17:34:36","guid":{"rendered":"https:\/\/trainingindustry.com\/?post_type=magazine&#038;p=66855"},"modified":"2021-05-17T13:34:42","modified_gmt":"2021-05-17T17:34:42","slug":"changes-to-it-training-to-acquire-skills-for-working-remotely","status":"publish","type":"magazine","link":"https:\/\/trainingindustry.com\/magazine\/may-jun-2021\/changes-to-it-training-to-acquire-skills-for-working-remotely\/","title":{"rendered":"Changes to IT Training to Acquire Skills for Working Remotely"},"author":7,"featured_media":66806,"template":"","tags":[73,4425,3695],"class_list":["post-66855","magazine","type-magazine","status-publish","has-post-thumbnail","hentry","tag-it-training","tag-remote-leadership","tag-remote-work","global_topic_tax-it-and-technical-training","global_topic_tax-learning-technologies","magazine_issue_tax-may-jun-2021","magazine_article_type_tax-guest-editor"],"acf":{"sponsored":false,"gated":false,"gated_content_type":"","file_attachment":null,"gated_content":"","form_instruction_header":"To access the full article, please fill out the form below:","pardot_html_embed":"","author_override":true,"author_name":"C.J. Reed, CPTM","author_image":"","author_bio":"<em>C.J. Reed, CPTM, serves as the IT customer support manager for McCarthy Building Companies, which provides commercial construction. CJ has over 20 years of experience in the construction industry and is responsible for leading IT training and providing on-demand support for the company\u2019s standard IT systems and services. <\/em>","excerpt":"Learn how IT training can successfully assist and support your remote workforce.","main_content":"It might be hard to imagine now, but a year ago many employees had no experience working from home. Before the COVID-19 pandemic, many organizations had workforces primarily accustomed to working in office and other professional settings on a regular basis.\r\n\r\nSince remote work is not common in most construction sites or offices, the information technology (IT) training department at McCarthy Building Companies partnered with human resources (HR) to create webinars and tools to support our partners as we adjusted to this alternative way of working. Below are some recommendations from the series:\r\n\r\n<strong>Working Remotely \u2013 As an Individual<\/strong><strong>\u00a0<\/strong>\r\n\r\nWhen working remotely, employees must be deliberate in staying connected with managers and teammates. By taking advantage of communication tools, employees can reach out to colleagues for ideas and feedback as they would in the office. You should also encourage individuals to take breaks from work to casually catch up with co-workers.\r\n\r\nThe IT training department also recommended using video tools when appropriate in online meetings and interactions. This helps employees interact and communicate more transparently and authentically, because they\u2019re able to read facial expressions and other non-verbal cues. Moreover, video chats are often much quicker and efficient than an email or instant message.\r\n\r\n<strong>Working Remotely \u2013 As a Manager<\/strong><strong>\u00a0<\/strong>\r\n\r\nIn the remote environment, leaders must manage results, not processes. The IT training department identified which collaboration and communication tools employees can use to establish consistent one-on-one and group check-ins with managers. Managers also setup \u201copen room\u201d meeting times in online platforms for their employees to jump in for quick questions and guidance. If an employee joins, the manager closes the meeting room to indicate it is occupied.\r\n\r\nThe IT training department also helped managers use online tools to help track employees\u2019 tasks and progress. With this tool, managers can create tasks and organize them into three categories: do, doing and done. Both managers and employees can review tasks at any time and meet to reprioritize or reallocate.\r\n\r\n<strong>Working Remotely \u2013 As a Team<\/strong><strong>\u00a0<\/strong>\r\n\r\nOn a remote team, it is important to make sure everyone is heard and participating. Don\u2019t let anyone fall through the cracks, and be patient as teammates adjust. To avoid this, start each meeting with a check-in \u2013 asking each member to take a couple minutes to discuss what they are doing, what is going well and what is challenging. The IT training department also identified tools within our online meeting platforms to make meetings more engaging and interactive \u2013 such as polling, chats, breakout rooms and virtual backgrounds.","full_width":false,"content_band":[{"acf_fc_layout":"social_callout","blockquote":"On a remote team, it is important to make sure everyone is heard and participating. "},{"acf_fc_layout":"content_area","wysiwyg":"You can also ensure all team members are heard by carving out time for team building and casual communication. Maintaining personal working relationships and checking in on teammates regularly is critical to long-term success. IT training provided quick guides on using internal social media platforms to encourage team cohesion and sharing. Our organization also began to host virtual happy hours and lunch and learns to provide skills training and development.\r\n\r\n<strong>Working Remotely \u2013 Successfully<\/strong>\r\n\r\nThe sudden shift to remote work required us to learn new online tools to help individuals, managers and teams in the remote environment. To avoid redundancies, IT training departments should identify and track which online learning tools and features are at the organization\u2019s disposal. By reducing redundancies and establishing strong strategic alignment between your business\u2019s and employees\u2019 needs, your IT Training department can successfully assist and support your remote workforce."}],"tice_sponsors":"","custom_dfp_keywords":"","featured_article":false,"feature_type":"","theme":"","remove_gradient":false,"title_in_image":false,"featured_text_image":null,"magazine_link":"https:\/\/www.nxtbook.com\/nxtbooks\/trainingindustry\/tiq_20210506\/index.php#\/p\/8"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Changes to IT Training to Acquire Skills for Working Remotely - Training Industry<\/title>\n<meta name=\"description\" content=\"Training Industry - by Michelle Eggleston. 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