{"id":75324,"date":"2022-01-27T09:46:10","date_gmt":"2022-01-27T14:46:10","guid":{"rendered":"https:\/\/trainingindustry.com\/?post_type=magazine&#038;p=75324"},"modified":"2022-01-27T09:46:10","modified_gmt":"2022-01-27T14:46:10","slug":"the-power-of-creativity-in-learning","status":"publish","type":"magazine","link":"https:\/\/trainingindustry.com\/magazine\/winter-2022\/the-power-of-creativity-in-learning\/","title":{"rendered":"The Power of Creativity in Learning"},"author":34,"featured_media":75305,"template":"","tags":[29576,29578,29575,29577],"class_list":["post-75324","magazine","type-magazine","status-publish","has-post-thumbnail","hentry","tag-entertaining-and-accessible-training","tag-making-training-memorable","tag-the-role-of-creativity-in-effective-training-design","tag-training-that-sticks","global_topic_tax-content-development","global_topic_tax-sales","magazine_issue_tax-winter-2022","magazine_article_type_tax-feature"],"acf":{"sponsored":false,"gated":false,"gated_content_type":"","file_attachment":null,"gated_content":"","form_instruction_header":"To access the full article, please fill out the form below:","pardot_html_embed":"","author_override":true,"author_name":"Shaun McMahon","author_image":"","author_bio":"Shaun McMahon is the president and founder of <a href=\"https:\/\/www.illuminate.net\/\" target=\"_blank\" rel=\"noopener\">Illuminate<\/a>.","excerpt":"For sales training program developers, this is clearly the time for fresh methods of delivering complex training information that truly sticks. ","main_content":"Sales has always been a challenging field, and it hasn\u2019t gotten any easier.\r\n\r\nOver the last two years, impacts of the COVID-19 pandemic \u2014 from social distancing to remote work to changing business models \u2014 have presented many new impediments to sales professionals, regardless of sector or specialty. And there\u2019s another issue that we\u2019re all facing: Sales goals continue to rise.\r\n\r\nFor sales professionals working in the pharmaceutical, biotech, and medical device industry, today\u2019s landscape is even more daunting. Health care professionals already stressed by COVID-19 are busier and more difficult to reach than almost anyone. When a life sciences sales professional does get the opportunity to discuss a new medication or updated prescribing information, it\u2019s likely to be a brief and distracted interaction.\r\n\r\nSalespeople can\u2019t afford the luxury of getting back to a prospect tomorrow with answers to the questions they pose today. They need to know their stuff, in the moment. Convincing a doctor to consider a new drug has always required the ability to speak about that medication with confidence and competence. You can\u2019t inspire trust if you can\u2019t speak with certainty. A successful life sciences sales professional speaks fluently about how their product addresses a disease or condition and possesses a thorough understanding of the wider competitor marketplace. There\u2019s a lot to learn.\r\n\r\nYears ago, if you were a sales representative engaging in the learning process, you might recall the thump of a large box landing on your front steps. This box was filled with bulging binders containing reams of information about your product. It was your duty to review this dense medical information and commit to memory as much as possible before your team\u2019s product launch meeting. Even then, we knew that this method was not ideal \u2014 but with limited alternatives, it was standard practice.\r\n\r\nOver time, however, advances in technology have provided fresh and more engaging methods for training program developers to present challenging curricula, beginning with online quizzes and video presentations.\r\n\r\nTraining program developers have built upon these new approaches, parsing and packaging dense curricula into smaller modules and more entertaining frameworks that are more appealing to learners. By introducing fun and fresh methods of learning, users are encouraged to engage in training more often, and can establish a base of knowledge much sooner, opening up the opportunity to effectively build upon it.\r\n\r\nThere\u2019s another key benefit to including fun surprises in your training program, beyond generating interest. It turns out that the most effective programs for enhancing memorization present materials in unusual formats, filled with unexpected moments. This strategy is validated by <a href=\"https:\/\/www.scientificamerican.com\/article\/learning-by-surprise\/\" target=\"_blank\" rel=\"noopener\">scientific research<\/a> demonstrating that \u201cnovelty enhances memory.\u201d\r\n\r\nFor sales training program developers, this is clearly the time for fresh methods of delivering complex training information that truly sticks, placed within training platforms that encourage incisive, on-the-spot thinking. It\u2019s time for creative solutions.\r\n<h2>Training On the Go<\/h2>\r\nNotable recent methods for presenting information in more creative, entertaining and accessible ways include:\r\n<ul>\r\n \t<li>Placing product and prescribing information into game formats, from true\/false and multiple-choice quizzes to matching pair puzzles and more, is a great way to encourage repeat play. The uploading of training games to phones and other mobile devices makes it easy for learners to advance their knowledge at any time, in any place. Online games can also incorporate audio, video, charts and photos in dynamic ways that will more easily cement the material into the learner\u2019s memory. We are also able to monitor a learner\u2019s answers in real time and tailor the game to their specific areas of weakness.<\/li>\r\n \t<li>eLearning, where participants once passively scrolled through curriculum screen-by-screen following audio prompts, is now a much more robust, mobile-friendly offering that includes customizable and interactive content, video and animation, the ability for learners (and trainers) to review their progress and other appealing and fun features.<\/li>\r\n \t<li>Role-play is another arena where new approaches allow for greater impact. For one, consider employing professional actors (or \u201csimulators\u201d) to perform with your learners. These spirited encounters, filled with unexpected roadblocks, often produce unanticipated solutions and ensure a productive session that hits all necessary marks. Using simulators allows managers to fully engage as an observer and do what they do best: coach.<\/li>\r\n \t<li>Sales representatives can also take advantage of technology platforms to record and submit role plays to their manager, who will review messaging strategies and provide further coaching and feedback. Research has found that learners, on average, record up to five times prior to submitting for review. This desire, to make their practice sessions perfect, is invaluable.<\/li>\r\n \t<li>A virtual training facility is a very innovative method of framing content that can be shared remotely (a requirement that we\u2019ve all come to recognize during the COVID-19 pandemic). Building virtually means that you have limitless opportunity to insert engaging features that will combat screen fatigue and keep learners actively interested. In this setting, learners arrive for a videoconference session by \u201centering\u201d a building and traveling down virtual hallways before clicking to join their meeting. Between sessions, they can travel throughout their online world and explore additional features, from company and product information shared via clickable \u201cwall tiles\u201d to private \u201cmeeting spots\u201d for one-on-one chats with colleagues or trainers, and almost anything else you\u2019d like to add. And of course, you will maintain the beneficial novelty factor by continuing to introduce new features.<\/li>\r\n \t<li>To effectively advocate for their product, sales professionals must have a thorough understanding and awareness of all existing treatment options. Interactive eLearning platforms are available to provide awareness of the larger competitive treatment landscape.<\/li>\r\n<\/ul>","full_width":false,"content_band":[{"acf_fc_layout":"social_callout","blockquote":"It turns out that the most effective programs for enhancing memorization present materials in unusual formats."},{"acf_fc_layout":"content_area","wysiwyg":"These advances are helpful and far better than a box of binders, but a successful sales representative will need to do more than absorb and retain the curriculum. They must also develop the creative ability to think out-of-the-box, come up with fresh solutions to anything that might impede success and deliver agile responses to questioning prospects.\r\n<h2>Training in Person<\/h2>\r\nThe solutions listed above elevate the training process via remote, online and mobile platforms. But there are also in-person training practices that have been revitalized to better support learning and the development and growth of creative selling tactics\u00a0in learners.\r\n\r\nAlternative approaches for role-play were noted above, and while there are demonstrated benefits to using professionally trained actors to enact selling scenarios, actually participating in mock encounters remains a valuable and tested method for building the confidence and creative problem-solving of sales professionals.\r\n\r\nHowever, the performance aspect of role-play can be overwhelming and not terribly conducive to learning new skills. The coast-to-coast detail at the end of a launch meeting, for example, may not be the most productive moment for achieving competency. Instead, consider establishing a role-play circuit with individual stations that each focus on a key skill. This allows your learners to move along in micro-skills sessions, mastering the skills as they learn them, which is a more effective method of skill transfer.\r\n\r\nOf course, this isn\u2019t just an online strategy: During in-person sessions, break up teaching moments with unexpected moments or opportunities for participation. Some methods for doing this can include sudden game-show-style competitions, with prizes offered to those who correctly recall recently taught information, surprise guests, songs and video presentations. As we know, the introduction of novel elements assists in the memorization of content.\r\n<h2>Conclusion<\/h2>\r\nContent is key when developing an effective training program. But don\u2019t forget another \u201cC\u201d when building your curriculum: creativity. Creativity \u2014 the use of imagination or original ideas \u2014 is the tool that makes your work engaging, interesting and effective.\r\n\r\nBy introducing creative elements to your training curriculum \u2014 from role playing to gaming to simple surprises \u2014 and placing those materials within formats that inspire curiosity and exploration, you will have a much stronger chance of achieving learning goals.\u00a0Thankfully, we are well past the days of relying on rote memorization!\r\n\r\nAnd the timing couldn\u2019t be better. Today, COVID continues to impact access. Even when the pandemic is behind us, changes to how, when and where we work may be lasting. Virtual communication and remote work are likely to remain popular options. We may also see reduced opportunities for in-person learning. As we commit to creativity in our training, situations like these, once thought of as challenges, can now be considered opportunities to get creative."},{"acf_fc_layout":"social_callout","blockquote":"Even when the pandemic is behind us, changes to how, when and where we work may be lasting."}],"tice_sponsors":"","custom_dfp_keywords":"","featured_article":true,"feature_type":"landscape","theme":"light","remove_gradient":true,"title_in_image":true,"featured_text_image":75306,"magazine_link":"https:\/\/www.nxtbook.com\/nxtbooks\/trainingindustry\/tiq_winter2022\/index.php#\/p\/58"},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The Power of Creativity in Learning<\/title>\n<meta name=\"description\" content=\"For sales training program developers, this is clearly the time for fresh methods of delivering complex training information that truly sticks.\" 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