{"id":80565,"date":"2022-06-01T09:00:29","date_gmt":"2022-06-01T13:00:29","guid":{"rendered":"https:\/\/trainingindustry.com\/?post_type=articles&#038;p=80565"},"modified":"2024-06-18T12:57:51","modified_gmt":"2024-06-18T16:57:51","slug":"determining-the-value-of-your-training-department","status":"publish","type":"articles","link":"https:\/\/trainingindustry.com\/articles\/measurement-and-analytics\/determining-the-value-of-your-training-department\/","title":{"rendered":"Determining The Value of Your Training Department"},"author":40,"featured_media":80568,"template":"","tags":[1205,29843,4007,29805,29565,2720],"class_list":["post-80565","articles","type-articles","status-publish","has-post-thumbnail","hentry","tag-business-impact","tag-lds-impact-on-company-culture","tag-measuring-training","tag-proving-the-impact-of-your-training","tag-proving-trainings-impact-on-the-bottom-line","tag-training-value","global_topic_tax-measurement-and-analytics","global_topic_tax-strategy-alignment-and-planning"],"acf":{"sponsored":false,"gated":false,"gated_content_type":"","file_attachment":null,"gated_content":"","form_instruction_header":"To access the full article, please fill out the form below:","pardot_html_embed":"","author_override":true,"author_name":"Andrew Schuster","author_image":80567,"author_bio":"Andy Schuster is the senior manager of the training and development department at GROWMARK, Inc. He leads the team that creates and delivers programs for leaders and employees throughout North America.","excerpt":"Though many organizations offer workplace learning as a strategic driver to achieving organizational goals, many senior leaders aren't aware of the true impact their training provides toward meeting those goals. ","main_content":"While most organizations understand that offering workplace learning is an important part of any <a href=\"https:\/\/trainingindustry.com\/articles\/content-development\/build-organizational-culture-through-immersive-experiences\/\" target=\"_blank\" rel=\"noopener\">organizational culture<\/a>, most senior leaders don\u2019t know what value <a href=\"https:\/\/trainingindustry.com\/glossary\/training\/\" target=\"_blank\" rel=\"noopener\">training<\/a> actually provides to an organization. Often times, we (the learning leaders) are our worst enemy when it comes to promoting and explaining the value of training to our organization.\r\n\r\nA strong training department can deliver significant business results and also help drive a culture of learning. <a href=\"https:\/\/www.ibm.com\/training\/pdfs\/IBMTraining-TheValueofTraining.pdf\" target=\"_blank\" rel=\"noopener\">According to a report by IBM<\/a>, organizations that have a strong training department and comprehensive training program for their employees can see better performance in:\r\n<ul>\r\n \t<li>Revenue: Companies can experience $70,000 in annual savings and a 10% increase in productivity when teams are well trained.<\/li>\r\n \t<li>Employee Retention: 70% of (employees) stated that job-related training and development opportunities influenced their decision to stay at their job.<\/li>\r\n \t<li>Employee Engagement: 87% percent of <a href=\"https:\/\/trainingindustry.com\/glossary\/millennials\/\" target=\"_blank\" rel=\"noopener\">millennials<\/a> believe learning and development (L&amp;D) in the workplace is important.<\/li>\r\n \t<li>Skills Development: 76% of employees say that a company would be more appealing if it offered additional skills training to its staff.<\/li>\r\n \t<li>Upskilling: 74% of workers\u00a0are willing to <a href=\"https:\/\/trainingindustry.com\/magazine\/may-jun-2021\/adapting-to-the-new-normal-upskilling-and-reskilling\/\" target=\"_blank\" rel=\"noopener\">upskill or reskill<\/a> to remain relevant in today\u2019s business world.<\/li>\r\n<\/ul>\r\n<h2>Determining the Value of Your Training Department<\/h2>\r\nUnderstanding the value training can have on the success of an organization is critical. However, being able to communicate that value to key <a href=\"https:\/\/trainingindustry.com\/magazine\/sep-oct-2018\/two-fundamental-questions-ld-stakeholders-should-answer-to-improve-learning\/\" target=\"_blank\" rel=\"noopener\">stakeholders<\/a> and show leadership both the qualitative <em>and <\/em>quantitative values are just as important.\r\n\r\nHowever, before you jump straight to surveys (which are still very critical), the training department must have a clear understanding of how it contributes to the organization\u2019s success. In particular, the training department must have a defined purpose and clear vision, appropriately skilled and talented learning leaders and a clear understanding of leadership expectations for that department.\r\n\r\nAt the fundamental core of training is a simple but profound concept: The role of a training department is to be a strategic business partner for leaders, managers and employees. Once the training team has a clear understanding of their role in the business, the learning leaders must talk about it (and live it) constantly. A best practice is to start or end every presentation or training with the team\u2019s purpose and strategic initiatives. This allows the training representative to explain the role of training and what trainers can do for the organization in a clear and concise manner.\r\n<h2>Mastering L&amp;D Skills<\/h2>\r\nIn order for learning leaders to effectively achieve the <a href=\"https:\/\/trainingindustry.com\/articles\/leadership\/3-steps-to-ensure-organizational-alignment-by-keeping-the-mission-and-vision-front-and-center\/\" target=\"_blank\" rel=\"noopener\">company\u2019s mission and vision<\/a>, it\u2019s imperative that the learning and development (L&amp;D) team has the talent and knowledge to not only be good facilitators, but also to master effective communication, <a href=\"https:\/\/trainingindustry.com\/articles\/leadership\/want-to-gain-a-competitive-advantage-create-a-culture-of-coaching\/\" target=\"_blank\" rel=\"noopener\">coaching<\/a> and consulting skills.\r\n\r\nThe best way to show value to your business partners is to show them how dedicated you are to your craft and how important you are to their success. By mastering these skills, you can better serve your clients as you work to help them achieve their strategic goals.\r\n\r\nThe best way to open doors to better coaching and consultative conversations is to conduct a formal <a href=\"https:\/\/trainingindustry.com\/articles\/measurement-and-analytics\/3-tips-for-conducting-training-needs-assessments-in-times-of-crisis\/\" target=\"_blank\" rel=\"noopener\">needs assessment<\/a> process that allows learning leaders to ask deep and probing questions. This process can allow organizations to showcase their coaching and consultation skills and allow them to be seen as a true strategic partner. Take the time to develop the talent on your team so they can be effective coaches, consultants, trainers and facilitators. You will see tremendous success.","full_width":false,"content_band":[{"acf_fc_layout":"social_callout","blockquote":"Understanding the value training can have on the success of an organization is critical."},{"acf_fc_layout":"content_area","wysiwyg":"<h2>Understanding What Leadership Wants<\/h2>\r\nThe importance of establishing open lines of <a href=\"https:\/\/trainingindustry.com\/articles\/leadership\/5-excuses-leaders-make-for-poor-communication-skills\/\" target=\"_blank\" rel=\"noopener\">communication<\/a> with management and the C-suite couldn\u2019t be more important. It is <em>critical <\/em>for your training department to understand the strategic goals of the organization as well as how each department is expected to contribute to the company\u2019s <a href=\"https:\/\/trainingindustry.com\/articles\/performance-management\/the-importance-of-rewards-and-recognition-for-remote-workers\/\" target=\"_blank\" rel=\"noopener\">achievements<\/a>.\r\n\r\nWith a clear understanding of what employees, managers and leaders need to do to achieve their strategic goals, the training department can begin to support the organization. Without a clear picture of what success is supposed to look like, you will have to guess how to manage support for your people.\r\n\r\nEven if you create outstanding training programs and content, if it is not tied to <a href=\"https:\/\/trainingindustry.com\/magazine\/mar-apr-2018\/operationalizing-your-learning-strategy-to-existing-kpis\/\" target=\"_blank\" rel=\"noopener\">key performance indicators (KPIs)<\/a> \u2014 metrics for employee performance \u2014 the value of training will fail to be recognized. As a result, senior leaders may begin to question your role and its impact in the organization going forward.\r\n\r\nWhile it may be difficult for some training departments to access senior leaders, you must strive to find a sponsor that believes in the department and what you are trying to do as a team. To some this may seem like \u201cpolitics,\u201d however it\u2019s critical to your training department\u2019s success and that of the organization.\r\n<h2>Measure and Share What is Important<\/h2>\r\nThe last conversation you want to have with senior leaders is one that suggests the leadership team is not aware of what you are doing or how it aligns with the organization\u2019s success. Ensure your training team has a way to measure success and share the results with <a href=\"https:\/\/trainingindustry.com\/articles\/leadership\/the-business-of-learning-episode-39-developing-modern-leaders-cptm\/\" target=\"_blank\" rel=\"noopener\">leadership<\/a>.\r\n\r\nThe training department must have a formal method monitoring and measuring how training aligns to the organization\u2019s strategic initiatives. If you have a <a href=\"https:\/\/trainingindustry.com\/glossary\/customer-relationship-management-crm\/\" target=\"_blank\" rel=\"noopener\">customer relationship management (CRM)<\/a> platform use it. If you do not have one, find a way to create or buy one (there are also free versions out there).\r\n\r\nBy capturing all of what a training department does for the organization, you will be able to run reports and statistics that demonstrate your training value.\r\n\r\nAnother critical component of success is to implement a formal measurement process for your programs. For example, at GROWMARK, we use the <a href=\"https:\/\/trainingindustry.com\/glossary\/kirkpatricks-learning-evaluation-model\/\" target=\"_blank\" rel=\"noopener\">Kirkpatrick\u2019s Learning Evaluation Model<\/a> to evaluate our formal training programs and courses. The data we\u2019ve pulled using this model has been an important part of proving our training value.\r\n<h2>Moving Forward<\/h2>\r\nIn today\u2019s business world of fast-paced changes, shortened bursts of training and the need to prove training\u2019s value, training departments must be able to quickly and effectively show how training contributes to the organization\u2019s goals.\r\n\r\nDetermine your mission and vision, train your <a href=\"https:\/\/trainingindustry.com\/articles\/measurement-and-analytics\/the-business-of-learning-episode-19-evaluating-learning-and-measuring-roi\/\" target=\"_blank\" rel=\"noopener\">learning leaders<\/a> to be more than trainers and collect and share as much data as you can that ties back to the organization\u2019s strategy and goals. If you do this, you will suddenly find yourself being involved more in key decision-making and strategy meetings."},{"acf_fc_layout":"social_callout","blockquote":"If training is not tied to KPIs the value of training will fail to be recognized."},{"acf_fc_layout":"content_area","wysiwyg":"<div><em>Register for the June <a tabindex=\"-1\" title=\"https:\/\/tice.trainingindustry.com\/event\/fc4ecba7-05dc-424d-a748-661076d67f3e\/summary\" href=\"https:\/\/tice.trainingindustry.com\/event\/fc4ecba7-05dc-424d-a748-661076d67f3e\/summary\" target=\"_blank\" rel=\"noopener\">Training Industry Conference &amp; Expo (TICE)<\/a> to hear Andrew Schuster's session, \"How to Show the Value of Training Inside Your Organization: A Case Study.\"\u00a0<\/em><\/div>"},{"acf_fc_layout":"content_area","wysiwyg":"[hubspot type=\"form\" portal=\"47185625\" id=\"a4646b39-7619-4495-85fb-a740879fc15c\" version=\"v4\"]"}],"tice_sponsors":"","custom_dfp_keywords":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v25.8 (Yoast SEO v27.5) - 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